NFSO's consultants teach fire departments across America to "think out of the box". And has done so for the past 17 years!

The Insurance Services Office (ISO©) does not grade a fire department while it performs during an actual event.  They do not grade the age of your equipment. They don't grade how large your SOP's and SOG's are.  Also, Career or Volunteer firefighters will only count during the ISO process if they are properly trained.  ISO is an independent auditing group who inspects fire departments for their compliancy to standards from: NFPA, AWWA, and even ISO recommendations.  The grade a fire department earns is derived from the "Fire Suppression Rate Schedule". This "ISO Schedule" audits a department's integrity by inspecting: equipment inventory levels; records of testing; training; 911 Communication operations and equipment; fire mitigation efforts by maintaining pre-fire plans; staffing levels; and water supplies available for fire suppression.

A department must maintain proper records or the ISO® score will suffer.  Poor ISO scores have a negative effect on your community. Property owners can be charged substantially higher insurance premiums if a department has a poor rating.  Excellent record keeping is just as important as an excellent  responses.  Less than 3% of your population will actually receive fire protection services each year.  Over 87% of this population will purchase property insurance.  The ISO rating must as important to you as it is to your residents!  Only the fire department is the ISO "Rate Keeper".

Your agency needs help!

New changes in ISO rules have already taken place.  The ISO PPC survey is a constant "moving target".  A fire department should not use "self-interpretation" of these new requirements.  If your agency uses a wrong interpretation, the loser will be your community.  In the ISO game, these mistakes can cost your community millions-of-dollars each year in excessive insurance premiums.    

The National Fire Services Office (NFSO) works directly for you and for your agency.  NFSO has developed programs that help communities maximize their scores by improving services.  NFSO does not teach the test; we teach needed changes.  NFSO trains your agency to be more compliant to the issues being tested.  The insurance industry has offered a tool to reduced insurance premiums, but each department must be more organized and professional if ISO scores are to be lowered or maintained.  These positive changes will enhance response capability far into the future.

The Insurance Services Office (ISO) has never provided totally inclusive information about how the actual calculations are applied during an inspection.  The Insurance Services Office (ISO) is the designer, tester, and grader of the PPC inspection process and score. The Insurance Services Office (ISO) cannot be the teacher of the test or the test would have little value.  And it is a "TEST"!  It tests your fire department's commitment and dedication public safety. Anytime you have the possibility to score from 1% to 100%, which yields a good or bad grade, it is a test.  Your agency will receive a scores just like students in a school.  The score earned during the test will either be good for your community, or bad for your community.  There is little room in between.

The problem fire chiefs face are that governing policy makers automatically expected a chief to know all ISO requirements and expectations. This is very unrealistic since the rules change without notice and there is no completed manual available to fully explain the test.  It takes NFSO's staff 1,000's of hours each year doing research to keep up with these changes.  It also cost NFSO thousands of dollars in subscriptions fees alone, just so we can find the correct interpretations. 

NFSO deals with ISO® matters every day.  You need someone on your side to help guide you through this complicated process.  We assist hundreds of fire stations each year working as facilitators and project managers designing needed improvements.  These improvements lead to better services, thus better scores.  Since a lower ISO score can save your community money, what are you waiting for?  The issue of lowering your ISO rating should not be delayed. Our consultants design long term results. Give us a call today.

NFSO owns and operates a aviation fleet.  During the data collection process, NFSO commonly assists communities by providing aerial views of lakes, streams, and ponds.  This data is used to design a new water delivery strategy.  Over 50% of our consultants are pilots.

 

Each NFSO program is custom designed to fit a communities needs.  NFSO professionals will work with your agency in multiple ways: personal visits, video conferencing, and by email.  You decide how much help you want.  Many fire departments ask for a "Pre-Survey" inspection. Others want a "Start to Finish" package that provides a personal consultant to assist during the entire process, including during the final inspection.  By using NFSO's assistance it can greatly reduce stress during the inspection process.  We can make your inspection day very pleasant and successful one.   

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